Terms and Conditions

(Effective from 2015)

1. Definitions

1.1 In these Terms of Business, the following definitions apply:

• “The Company”, “We”, “Us” – refers to PrimeClean PCS Ltd, registered at 275 Luton Road, Dunstable, Bedfordshire LU5 4LR.
• “Cleaner”, “Cleaning Operative” – refers to any individual or business carrying out cleaning services on behalf of the Company.
• “Client” – means any person, business, or organisation engaging the Company for cleaning services.
• “Client’s Address” – the location where cleaning services are to be performed.
• “Service” – refers to the cleaning or associated work carried out by the Company.
• “Cleaning Visit” – means a scheduled attendance by a Cleaner at the Client’s Address to deliver the Service.

1.2 References to the singular include the plural; references to one gender include all genders.
1.3 Section headings are for convenience only and do not affect interpretation.

2. Contract

2.1 These Terms constitute a legally binding contract between PrimeClean PCS Ltd and the Client.
2.2 Both parties agree to act in compliance with all relevant laws, health and safety standards, and professional codes of practice.
2.3 Requesting or using the Company’s services—whether by phone, email, web form, or other communication—constitutes acceptance of these Terms and Conditions.
2.4 Unless agreed in writing by an authorised representative of the Company, these Terms take precedence over any other terms suggested or submitted by the Client.
2.5 Alterations to these Terms are only valid if confirmed in writing by the Company.
2.6 The Company reserves the right to amend these Terms at any time. Revised terms will apply only to new bookings made after the update date.

3. Pricing

3.1 A minimum service charge of £120 applies to all orders.
3.2 Written or verbal quotations are valid for 30 days from issue and may be revised if the Client’s requirements change or after the property has been inspected.
3.3 Prices are based on standard room sizes. Larger rooms or non-standard spaces may incur additional costs calculated per square metre or per step for staircases.
3.4 Parking expenses, congestion zone charges, or any other access-related costs will be invoiced to the Client unless otherwise agreed in writing.
3.5 If pets, clutter, or additional cleaning requirements extend the Service duration, the Company may apply additional fees.
3.6 If materials or fabrics are unsuitable for the initially booked cleaning method, a suitable alternative procedure will be offered, which may affect the final cost.

4. Access to the Property

4.1 The Client must ensure the property has running water, electricity, and safe access throughout the appointment.
4.2 Wherever possible, parking near the property must be arranged to permit easy movement of equipment.
4.3 If keys are provided to the Company, they must operate all locks smoothly and securely.

5. Payment Terms

5.1 Payment is due immediately upon completion of the Service unless otherwise agreed in advance.
5.2 Payment can be made by cash, debit/credit card, or bank transfer. Bank transfer payments must be received within 24 hours of completion.
5.3 The Company may apply daily interest of 5% on invoices unpaid seven days after their due date.
5.4 A £99 administrative charge and additional recovery costs may apply to overdue accounts or those referred for collection.
5.5 Returned cheques will incur a £60 processing fee.
5.6 The Company reserves the right to cancel discounts or contracts obtained through false or misleading information and to re-invoice at standard rates.
5.7 The Client authorises the Company to charge any outstanding amounts directly to the payment method provided at booking.
5.8 All prices are quoted in GBP (£).
5.9 The Company may request a deposit, typically 20% of the quoted amount, payable no later than 72 hours before the scheduled service date. Unpaid deposits will result in automatic cancellation.

6. Cancellations

6.1 Services cancelled with at least 72 hours’ notice may be rescheduled or refunded in full.
6.2 Cancellations made between 48 and 24 hours before the appointment will incur a 50% charge. Cancellations made within 24 hours will be charged in full.
6.3 The Company reserves the right to decline work if the environment is unsafe or unsuitable for operatives.
6.4 In the event of unforeseen circumstances (for example, illness or accidents), the Company may reschedule appointments.
6.5 PrimeClean PCS Ltd reserves the right to cancel bookings that fall outside a reasonable service radius of Bedfordshire, Hertfordshire or Buckinghamshire.

7. Claims

7.1 Any complaint or claim must be reported in writing within 24 hours of service completion to info@primecleanpcs.co.uk.
7.2 If corrective work is required, the Company must be allowed access within 24 hours to inspect and remedy the issue.
7.3 If the Client or representative is not present when work is completed, claims for unsatisfactory results will not be accepted.
7.4 Clients allowing third-party inspections must notify the Company beforehand and permit attendance at the review.
7.5 Refunds or compensation are offered only at the Company’s discretion after investigation.
7.6 The Company is not liable for pre-existing damage, wear, or staining that cannot be remedied using standard techniques.
7.7 Irreplaceable, fragile, or high-value items should be stored safely before cleaning begins.
7.8 Any fraudulent claims or misuse of insurance will be pursued through legal action.

8. Liability

8.1 Animals should be secured in a separate room during cleaning. The Company accepts no liability for pets escaping or any resulting harm.
8.2 The Company does not move heavy or fragile furniture. Clients must ensure areas are clear for cleaning.
8.3 The Company will not be liable for delays or cancellations caused by events beyond its reasonable control, such as extreme weather, restricted access, or lack of utilities.
8.4 The Company accepts no responsibility for existing carpet damage, loose fittings, colour fading, or shrinkage caused by weak backing materials.
8.5 The Company is not liable for residual odours resulting from damp conditions, poor ventilation, or pre-existing contamination.
8.6 Liability for accidental damage caused by operatives is limited to the cost of repair or replacement of the affected item, subject to insurance cover.

9. Supplementary Terms

9.1 Any time estimates provided are for guidance only and cannot be guaranteed.
9.2 Estimates for drying times are approximate and may vary based on temperature, fabric, and humidity.
9.3 Unless explicitly stated, quotations cover only the cleaning tasks detailed in the service description and exclude removal of post-construction or trade debris.
9.4 The Company’s staff may move only light items of furniture when it is safe to do so. Large or electrical items (e.g. TVs, computers) will not be moved.
9.5 All valuables and fragile items should be secured prior to cleaning. The Company is not liable for jewellery, money, art, sentimental items, or antiques.
9.6 Services are deemed satisfactory unless a written complaint is received within 24 hours of completion.
9.7 The Client agrees to allow the Company to inspect and re-clean any disputed area before instructing another cleaning provider.
9.8 Complaints must be submitted in writing and will be acknowledged within five working days.
9.9 Slight variations in fabric appearance or unrecoverable stains are common and do not constitute poor service.
9.10 Compensation for accidental damage under £100 may not be payable at the Company’s discretion.

10. Client Satisfaction

10.1 Refunds are not normally offered.
10.2 If the Client is not satisfied and notifies the Company within 24 hours, a re-clean may be scheduled at no additional cost.
10.3 Only one re-clean visit will be provided unless otherwise agreed.
10.4 The Client must allow access for inspection and rectification of any concerns.
10.5 The Company is not responsible for damage caused by replacing furniture on damp carpets or floors.
10.6 Claims for stains or marks that cannot be fully removed with industry-standard cleaning methods will not be accepted.

11. Insurance

11.1 PrimeClean PCS Ltd holds public liability insurance covering damage directly caused by our operatives during cleaning, including Treatment and Fidelity risks.
11.2 All insurance claims are subject to an excess of £250

12. Telephone Recordings

Calls and communications with PrimeClean PCS Ltd may be recorded or monitored for quality assurance and staff training purposes.

Contact Details

PrimeClean PCS Ltd
275 Luton Road
Dunstable, Bedfordshire
LU5 4LR
Email: info@primecleanpcs.co.uk
Phone: 07473 906512